Grievance Redressal Policy  

At Feministyle, managed by Arabesqure Technologies Private Limited, we strive to offer a smooth, reliable, and transparent shopping experience. We are committed to addressing customer concerns fairly and efficiently. Our Grievance Redressal Policy ensures that any issues are resolved promptly, professionally, and in line with applicable laws.    

What is a Grievance?    
A grievance is any complaint, concern, or dissatisfaction related to a product or service purchased on our platform. This may include, but is not limited to:  

• Product defects or quality concerns    
   
• Wrong, delayed, or missing deliveries    
   
• Payment or billing issues    
   
• Return, refund, or exchange problems    
   
• Customer service dissatisfaction    
   
• Queries regarding our policies  

How to Raise a Grievance    
To report a grievance, please follow these steps:  

Visit Help Centre / Contact Us    
Navigate to the "Help Centre" or "Contact Us" section on our website or app.    
Select Your Issue    
Choose the category or topic that best matches your concern.    
Submit Your Details    
Provide relevant information, including your order ID, description of the issue, and any supporting documents or images.  

Once submitted, our support team will review and respond to your grievance.    

Escalation to Grievance Officer    
If your issue is not resolved satisfactorily, you can escalate it to our appointed Grievance Officer, as per the Information Technology Act, 2000, and other applicable laws. The Grievance Officer oversees complaint resolution, ensuring fairness and accountability. You can reach the officer at arabesquretechnologiespvtltd01@gmail.com.    

Grievance Handling Process  

• Acknowledgement: Your grievance will be acknowledged within 48 hours via email.    
   
• Unique Ticket ID: A reference ID will be provided to follow your complaint.    
   
• Resolution Timeline: We aim to resolve grievances as quickly as possible, typically within 7 working days or as required by law.    
   
• Updates: You will receive regular updates through your registered communication method.  

Closure of Grievance    
A grievance is considered closed when:  

• You receive a satisfactory resolution from our support team or Grievance Officer.    
   
• You do not respond to our communications within a reasonable time after a resolution is offered.    
   
• A final resolution has been communicated according to our policies and applicable law.  

Contact Us    
For queries or to submit a grievance, email us at arabesquretechnologiespvtltd01@gmail.com.    

Note    
This policy may be updated periodically. Please refer to our Terms of Use and Privacy Policy for the latest version.